"It is clear, in any event, that in any kind of organisation there is a constant pressure to escape from reality. This tendency corresponds to what popular sentiment calls 'bureaucratic tendencies'. Centralisation is one of the ways to achieve it; completely impersonal rules are another. Both permit escape from otherwise necessary adjustments." (From M. Crozier 'The Vicious Circle of Bureaucracy' 1963.)
Certainly a good way to think about bureaucracy.